Why do I have to identify myself?
We’re obliged to register your Citizen Service Number (CSN). The CSN is a unique personal number. This is used for a reliable exchange of medical data and prevents cases of mistaken identity.
I don’t have any proof of identity on me, but I do need urgent help.
It goes without saying we’ll help you, but you will need to come back with your proof of identity at a later stage. We are obliged to check your CSN. We won’t be able to request any of your medical information from healthcare providers other than your GP without your CSN.
Will I instantly be seen at the practice?
It should, in principle, instantly be your turn, as your appointment has already been established by phone. However, you may still need to wait a while, as appointments can run over, or because there may have been urgent cases in between appointments.
I have an appointment at the out-of-hours GP practice. Why do I then still have to wait at the out-of-hours GP practice?
That’s because consultations can run over, or because there may have been urgent cases in between appointments. It’s often particularly busy on Saturdays and the waiting times can be quite extensive. The appointment time we give you therefore serves as a guide. The employee at the counter will usually be able to give you a […]
Which house rules apply at the out-of-hours GP practice?
You’re not permitted to take photographs or videos of employees or GPs at the out-of-hours GP practice. We would also ask you to carefully follow our employees’ instructions. They will always do their utmost to ensure you’re seen as quickly as possible.
Can I leave my personal belongings in the waiting or treatment room?
No, you need to look after your own belongings. We can’t be held responsible for theft, loss or damage to your personal belongings at the out-of-hours GP practice.